Quality Policy
We are committed to delivering high-quality products and services that meet or exceed our customers’ expectations, are fit for purpose, and are competitively priced. We actively engage with our customers to understand their needs, and we provide ongoing technical support and after-sales service to ensure satisfaction throughout the product lifecycle.
Our approach to quality is based on the following principles:
- Customer focus: Understanding and meeting the needs of our clients
- Leadership: Providing direction and support for a quality-focused culture
- Engagement: Involving employees and stakeholders at all levels
- Process approach: Managing activities and resources effectively
- Improvement: Continually enhancing our systems, products, and services
- Evidence-based decision-making: Using data to drive performance
- Relationship management: Building partnerships with suppliers and stakeholders
Quality Management System
We maintain a Quality Management System aligned with ISO 9001:2015, and we ensure:
- Compliance with all applicable legal, regulatory, and customer requirements
- Regular review of quality objectives and performance metrics
- Ongoing risk assessment and mitigation to improve outcomes
- We are committed to continual improvement, and this policy is reviewed annually as part of our management review process.
This policy is communicated, understood, and applied at all levels of the organisation and is made available to relevant interested parties.We are committed to continual improvement, and this policy is reviewed annually as part of our management review process.
Quality Objectives
- We will maintain a Quality Management System to meet the requirements of the ISO 9001: 2015 standard.
- Maintain high training standards by having at least two people qualified to deliver every training course.
- We will improve customer experience by investing in the facilities to provide excellent customer service.
- Review courses provided, and if gaps are identified look to develop a new course, to the range offered.
The management team will, after every audit, review the performance of the management system and our quality objectives. The quality policy and objectives will be communicated to all employees.
In line with our values, Outreach Rescue management will encourage all members of the team to:
- Act with integrity
- Be innovative
- Engage with others
- Strive for excellence
Monitoring and Feedback
We will monitor all feedback we receive in relation to the issues affected by the policy and will amend the policy as necessary. The policy will be updated with any amendments to the new or existing legislation, regulatory information and industry standards.
To meet this commitment the company complies with all appropriate legislation operating a Quality Management System to the Standard BS EN ISO 9001:2015, The Health and Safety at Work Act (1974), BS 8454, and all relevant British/and/or international standards, legislation, regulation and best practice.